Terms and conditions of booking

 

What to expect from us:

 

You can make a booking through Our Website by choosing our online scheduling link

Your payment details will be requested at the time of booking and payment will be collected when you make a booking.

Full payment of the session fee is due at the time of booking

 

On booking you will be asked to complete an online intake form requiring your medical history plus informed consent to attend the session.

 

Once your booking is successful you will receive a confirmation email which contains details of your appointment.

 

 

We will work with you using the information you have provided during the session to create a bespoke self-massage protocol tailored to your needs

 

Please note that your requirements will change as you progress through treatment

We will create a treatment plan and make recommendations for future sessions based on your specific needs

 

 

What we expect from you

 

CUSTOMER RESPONSIBILITIES

 

By making a booking you agree to provide complete, correct and true information including without limitation billing and payment information.

 

Once your booking is accepted and confirmed by the Practitioner, you will receive confirmation of your appointment by email.

 

As the person making the booking, you are responsible for:

Full payment of the applicable session fee.

Ensuring the Practitioner has access to your online details which must, in all cases, be available via a secure internet connection.

Complying with any requests within your confirmation for attendance at your appointment e.g., clothing, equipment and attention to the privacy of your session.

Completing and returning all intake forms and paperwork at least 48 hours prior to your appointment

 

Arriving ON TIME for your session. Late arrivals will result in time lost from your session which will be charged in full.

Failing to attend will be charged in full.

More than one missed appointment may result in no further appts being accepted.

All session fees are payable through our booking system via Booking – NP Massage Therapies

 

Please note that all fees and charges are exclusive of VAT and VAT will be charged by the Practitioner at the prevailing rate where applicable.

 

In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate information at the time of booking. Failure to provide complete and accurate information may result in a rejection of your booking request, cancellation of your booking or an inability of the booked Practitioner to provide the online session as requested. Such failure may also result in loss or incorrect delivery of your booking confirmation.

 

Please see our privacy policy for how we use your information.

 

PRICES

The price of each session varies according to the type and duration of the therapy session you book.

Prices are set from time to time and the Price you will be required to pay for a specific session will be determined by reference to the Session Prices in force at the date when that Massage is booked.

Full therapy menu and prices are set out on booking though our online scheduling platform.

 

FORCE MAJEURE

Every effort is made by the therapist to provide the service booked by you, the customer. However, some circumstances beyond our control may prevent this.  Examples include (but not limited to) the following, all of which make it impossible to meet our obligations.

Adverse or severe weather conditions such as heavy snowfall, avalanches, floods or earthquakes

Road traffic accidents

Unforeseen traffic delays or road closures

Warfare and acts of terrorism (and threat thereof)

Industrial dispute and labour strikes action

Civil strife

Problems caused by other customers

Significant risk to human health such as the outbreak of serious disease, epidemic or pandemic

Natural or nuclear disaster

Fire, chemical or biological disaster

Unavoidable technical problems

All similar events outside of our control

If our obligations are affected by force majeure we will not refund the cost of the booking, pay you compensation or be liable.

For the purposes of these booking conditions Force Majeure means any event beyond our control, the consequence of which could not have been avoided even if all reasonable measures had been taken.

 

Indemnity

 

Content on Our Website which is made available as part of Our Booking Services is provided for your general information purposes only. Nothing contained on Our Website or communicated, any other way as part of Our Booking Services constitutes, or is meant to constitute, advice, opinion or guidance of any kind. We are not a healthcare provider, nor do we provide medical advice or medical treatment. References in Our Website and elsewhere to “Treatment” and “Therapy” or any similar terms do not refer to medical treatment or medical therapy. The information presented on Our website and otherwise as part of Our Booking Services is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue you should always consult with a qualified medical professional.

 

CANCELLATION POLICY

We understand that sometimes things change, and appointments have to be rearranged.

 

 

“This isn’t just a job to me, but it is how I earn my living”

 

 

We ask all our clients to give notice of cancellation a minimum of 48hours before their treatment appointment. Failure to do so will incur the full appointment fee.